Thank you for purchasing software from GTM Catalyst Private Limited. Please read our return policy carefully before making a purchase. This policy is in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.
- Digital Product Nature
Our software products are classified as digital goods. Once a license key, activation code, or download link is issued, the product is considered delivered and consumed under the provisions of Indian IT and consumer laws. - No Refund on Delivered Software
In compliance with Section 43A of the Information Technology Act, 2000, and relevant data protection principles, we protect and process your purchase data securely. However, due to the intangible and irrevocable nature of digital products, we do not provide refunds once the software is delivered or activated, unless an exception applies. - Exceptions – Refunds May Be Considered If:
We may, at our discretion, issue refunds under the following conditions:
- Duplicate Purchase: If you accidentally purchased the same software more than once.
- Technical Defect: If the software is defective or incompatible and our support team is unable to resolve the issue within 7 working days of your support request.
- Failed Delivery: If you did not receive the product (e.g., due to payment error, system failure), and we confirm the issue on our end.
To request a refund, email us at info@gtmcatalyst.com within 7 days of purchase with:
- Order ID or receipt
- Description of the issue
- Proof of error (e.g., screenshot, log)
The refunds will be credited within 5 days of acceptance of your refund request.
- Free Trials and Pre-Purchase Evaluation
To help you make an informed decision, we offer free trials or demo versions (where applicable). Please evaluate the software before purchasing, as we do not provide refunds for:
- Buyer’s remorse
- Compatibility issues already disclosed in system requirements
- Legal Framework and Compliance
This policy aligns with:
- Section 43A and Section 66 of the Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection (E-Commerce) Rules, 2020 under the Consumer Protection Act, 2019
- Dispute Resolution
In case of unresolved disputes, both parties agree to submit to the jurisdiction of the courts located in Delhi, India, in accordance with Indian laws. - Contact Information
For returns, support, or dispute resolution, please contact:
GTM Catalyst Private Limited
Email: info@gtmcatalyst.com
Phone: +91-124-4300987
GTM Catalyst Pvt Ltd 