Course Policies

Our 100% Satisfaction Guarantee

GTM Catalyst believes that we offer the best possible training. 

If, upon completion of the first day of a Classroom Live or Virtual Classroom Live course, you are not satisfied with the class and wish to withdraw for this reason, (i) notify the instructor, (ii) return all course materials and (iii) contact the cancellation department  in writing via email at by the close of business in order to receive a 100 percent refund, less any applicable fees, or to apply the money to future training. 

This guarantee will only apply if student completes the first full day of class and has signed the class roster. All training materials must remain with the instructor at the time of withdrawal. A materials and transfer fee may apply. 


The course tuition must be paid in full prior to attendance or the granting of customer access to the course. Any and all applicable taxes will be invoiced. The course tuition includes instruction; course materials; the use of software, computers and other technical hardware as appropriate to the course. The course tuition does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.


We welcome the enrollment of a qualified substitute in an enrollee’s place, provided the customer notifies us in writing before the first day of the course . 100% of any prepaid course tuition will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount program for which he or she is not otherwise qualified.

Course Registration Information


Virtual Classroom Live Registration Information

Course Fees: Course Fees cover all applicable course materials and course software.
All published course policies, terms and conditions in effect at the time of registration will be applicable, including cancellation terms, which can be found on our website:
Course Schedule: Contact your education consultant for the hours of your Virtual Classroom Live course and please complete your system check prior to the start of class.
Cancellation Policy: Please see the cancellation policy section.
License Agreement for Virtual Classroom Live: Payment of the applicable Course Fees gives you a personal nonexclusive, nontransferable license to attend one Virtual Classroom Live course. Transferring or sharing your license with anyone else is a violation of the licensing agreement and is subject to legal action.
Recordings: The Virtual Classroom Live courses delivered by GTM Catalyst are NOT recorded for distribution.  The session may still be recorded for internal quality and training purposes.

The recording includes any student questions or comments. By participating in a publicly scheduled Virtual Classroom Live course, you grant, assign and release to GTM Catalyst, its clients, partners, and investors all rights and title to any and all video or still images and sound recordings produced by or for GTM Catalyst and grant to GTM Catalyst your permission to use your photo, video, or voice likeness for any legitimate purpose. You also authorize GTM Catalyst all rights, without limitation, to reproduce, copy, exhibit, publish, or distribute any such materials and likenesses.​
Service Level: GTM Catalyst endeavors to provide access to the Virtual Classroom Live learning environment for live class access  24 hours per day, seven days a week, except for regularly scheduled maintenance periods. Given the nature of local network performance conditions and the Internet in general, GTM Catalyst cannot assure and makes no warranty that access to the Virtual Classroom Live environment will be without interruption. In all cases, the GTM Catalyst help desk will support students who have technical/performance issues.
Client Virtual Platform Use: In some instances, a client will request to have their private training class delivered on their internal synchronous learning platform. In these cases it is the client’s responsibility to provide adequate licenses, event setup and technical support, as well as basic training/instructions for the GTM Catalyst instructor. In all cases, the client is prohibited from loading GTM Catalyst training content into the client platform. 

In addition, due to intellectual property restrictions, the client is prohibited from recording the training event via their platform. Client’s enrolled students are not to share access to the training event(s) with others; the training event(s) and access to any recordings of such event(s) provided by GTM Catalyst and Client shall be solely for their individual students’ use. 

GTM Catalyst has the right to audit the daily student roster to validate student attendance. The GTM Catalyst Virtual Classroom Live guarantee will not apply if a client platform is used, because the client platform may not support certain class functionality and desired student learning experience.
Phone fees: Some courses and training programs feature highly interactive lab and classroom work that requires frequent collaboration with other class members best suited to telephone communication. Course audio may be delivered via telephone during these lab and classroom collaboration hours. To reduce unexpected charges, be aware of your individual cell phone plans and minutes allowed. Phone service provider charges will not be paid by GTM Catalyst.

Cancellation Policies and Notice Period

If your purchase is made using a discount, promotion or special program additional terms and conditions may apply.

Public Schedule Training Cancellation Policies

GTM Catalyst – Delivered Cancellation Policy: If you are unable to attend your scheduled training class, please write to In order to receive a refund for prepayment, you must cancel or reschedule your registration 16 or more calendar days before the start date of your scheduled class. Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.
Rescheduling is permitted at any time with 16 or more calendar days’ notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.
Boot Camp Attendance Policy: The boot camp attendance policy is the same as listed above.
On-Demand Training: Online subscriptions cannot be canceled or refunded.

Private Group Training Cancellation Policy

If customer cancels or reschedules a course within 20 business days of the scheduled start date, customer will be charged 25 percent of the base course fee. If cancellation or reschedule occurs within 10 business days of the start date, customer will be charged 50 percent of the base course fee. Any such fee charged will not be applied to the price of any rescheduled courses. The cancellation terms for some of our partners differ from ours.

The customer agrees that all course participants will abide by security measures in effect during the course.

The customer can use any course materials provided or made available in connection to our courses or our partners/vendors courses solely during and for the purposes of the course, and does not have any ownership interest or license to these materials for any other purpose, use, or time. All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses or our partners/vendors courses remain the sole property of the owner. No part of any course materials may be used for any other purpose, reproduced, stored in a retrieval system, disseminated, or transmitted, or published in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language without the prior written permission from the owner.

The customer agrees to defend, hold harmless, and indemnify GTM Catalyst, its affiliates, and its partners/vendors against any allegations, investigations, claims, actions, demands, damages, expenses, fees (including attorney’s fees and court costs) caused by, arising out of, or related to customer’s or a third party’s unauthorized use, reproduction, dissemination, publication, transmission, or storage of any materials provided or made available to customer in connection with our courses or our partners/vendors courses, including but not limited to any alleged infringements of patents, trademarks, registered designs, design rights or copyright.

GTM Catalyst may provide advertisements of third parties on our website and/or feature information, materials, products, or services provided by third parties. Learning Tree makes no representations with respect to, nor does it guarantee or endorse the quality, non-infringement, accuracy, completeness, timeliness, or reliability of such third-party materials, information, products, and services you may access. Your correspondence and any other dealings with third parties on our website are solely between you and the specific third party or third parties. GTM Catalyst has no control over and expressly disclaims responsibility and liability for all third party provided information, materials, programs, products, and services covered on or accessed through our website, and you agree that Learning Tree shall not be responsible for any loss or damage of any sort incurred as a result of any of these dealings or as the result of the presence of such third parties on our website.

Regulations and Legal Compliance

Copyright Infringement: All GTM Catalyst courses are copyrighted. Any unauthorized duplication is not allowed.

Non-discrimination Statement:
GTM Catalyst is committed to the principle of equal opportunity in education and employment. GTM Catalyst does not discriminate against individuals on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status or any other category protected under applicable law in the administration of its educational policies, admissions policies or employment policies.